Above Da Rim Online Store Return Policy
Not satisfied? Above Da Rim is happy to help!
If you are not happy with your purchase, please submit a return request via email, and we will get back to you as soon as we can.
Please contact us before sending back any returns! This is important for documentation of your purchase.
(Be sure to check your Spam filters for any missed emails from Above Da Rim if you are expecting a response)
If returns are not sent with a return authorization number provided by Above Da Rim, your return might be lost and or sent back.
RETURNS FOR ABOVE DA RIM ONLINE WEBSITE
We accept returns within 14 days of Delivery
Product must be Complete, Unopened, and in New Condition.
Above Da Rim will refuse the return and/or charge a 20% restocking fee.
Examples of conditions that will lead to refused returns or a restocking fee include:
Replace or Credit If we have item in stock at time of return then we can swap it out. If we do not have it in stock then we will give you store credit minus any missing parts boxes, wire ETC. You will be responsible for shipping back to you.
ANY physical markings that may indicate Installation or Use: Scratches, Screw Holes, ETC.
Tags, stickers, and other manufacturer labels removed or tampered with
Item is missing parts, or the original product packaging is damaged/tampered with
Returned item has a different serial number than the item Above Da Rim shipped
Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC.
Returns shipped with improper packaging which could result in a damage in-transit, will not be accepted.
Must be received in the same condition as it arrived to you.
Mounted or used subwoofer enclosures and speaker boxes
Most products are covered under a One-year manufacturer warranty.
Above Da Rim will handle warranties within the first 90 days, beyond that you will need to go directly to the manufacture. 1 to 90 days you will be issued an in-store credit or replacement. If we have item in stock at the time of the return we can swap it out. If we do not have the item in stock then we will issue a store credit minus any missing parts, boxes, wire etc. Store credit will be issued for original purchase price only. YOU will be responsible for shipping it to us and we will ship it back to you the first time on us.
***If we deem misuse because you are having to warranty the same product more than twice then we reserve the right to NOT warranty it anymore and you would have to go through the manufacture.
**THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY**
Items that are not covered under warranty include:
Pro Audio that can be fixed with a replacement part (such as drivers and tweeters with replacement diaphragms) Ex. Diaphragm and or a Re-cone kit
Brazilian Amplifiers: Timpano, Taramps, Stetsom, PRV
Competition rated sub woofers
Blown, punctured or fried speakers, subwoofers, and amplifiers
Clearance, open box and discontinued items (or as is no returns)
RETURN SHIPPING COSTS
Above Da Rim will cover the return shipping label only if the item is Defective on Arrival (DOA). Otherwise, the customer is responsible for the cost of return shipping, including any damages to the product if an item comes back and is not DOA you will be charged the cost of return label.
Our return address is:
Above Da Rim
1819 Paxton St, Suite C
Harrisburg, PA 17104
Refunds are issued as online and or in store credit only. Credit will only be issued for what the original price of the item was. If your claim is found to be fraudulent your claim will not be processed, if items are found to be missing boxes, paperwork, parts, accessories that will be deducted from your credit.
MISSING A PACKAGE?
If you have not received your package, but the tracking information shows that it was delivered,
please do the following within 36 hours of expected, stated delivery:
Verify the shipping address on the order is the address where you are looking for the package
Look for a notice of attempted delivery
Look around the delivery location for the package, or see if a neighbor has accepted the delivery
Be sure to double check your mailbox and other usual spots for package delivery
If you think that your package has been stolen, we will require a police report since this is now theft.
Once we have a police report on file for the stolen package, we will reship your order.
If package is refused or marked undeliverable and returned back to us by the carrier, you will need to pay the shipping cost in full to have the package sent back to you or we can refund the money minus the cost of shipping
***THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY***